Frequently Asked Questions
Welcome to Zeetek.site! Below are some common questions our customers ask. If you have any further inquiries, don’t hesitate to contact us.
1. What kind of services do you offer?
At Zeetek.site, we specialize in providing a range of digital services tailored to your needs. Our services include eBook writing, story writing, children’s book illustrations, and website design. Whether you’re an author in need of captivating content, a business seeking an eye-catching website, or a parent looking for delightful illustrations, we’ve got you covered!
2. How do I place an order?
Placing an order is quick and easy! Simply navigate to the service you’re interested in on our website, select your desired package, and proceed to checkout. During the checkout process, you’ll have the opportunity to provide any specific instructions or requirements for your project.
3. Can I request revisions to my project?
Absolutely! We understand that revisions may be necessary to ensure your complete satisfaction with the final product. Depending on the service you’ve purchased, we offer a certain number of revisions within a specified timeframe. Please refer to the service description or contact us directly for more details.
4. What is your turnaround time?
Our turnaround time varies depending on the complexity of the project and our current workload. We strive to deliver high-quality work within a reasonable timeframe. Upon placing your order, you’ll receive an estimated delivery date. If you have a specific deadline or urgent request, please let us know, and we’ll do our best to accommodate your needs.
5. How do I communicate with you during the project?
Communication is key to ensuring a successful collaboration! Once your order is placed, you’ll have access to our messaging system, where you can directly communicate with our team. Feel free to ask questions, provide feedback, or request updates at any stage of the project.
6. What payment methods do you accept?
We accept payments through secure online payment gateway only through your Payoneer account. Rest assured that your payment information is encrypted and protected to ensure a safe transaction.
7. Do you offer refunds?
Customer satisfaction is our top priority. If you’re not satisfied with the outcome of your project, please contact us, and we’ll do our best to resolve the issue. Refund requests are evaluated on a case-by-case basis, in accordance with our refund policy.
8. Can I see samples of your previous work?
Certainly! We’re proud of the work we’ve done for our clients, and we’re happy to provide samples upon request. Feel free to browse our portfolio or contact us for specific examples related to your project requirements.
9. Is my personal information secure?
Yes, we take the privacy and security of your personal information seriously. We adhere to strict data protection measures to ensure that your information is safeguarded at all times. For more details, please refer to our Privacy Policy.
10. How can I contact your customer support team?
Our customer support team is here to assist you with any questions or concerns you may have. You can reach us by email at [insert email address], or by filling out the contact form on our website. We strive to respond to all inquiries promptly.
Feel free to customize and expand upon these FAQs to better suit your business needs and address any specific concerns your customers may have.